Overview
Language is at the core of every business — contracts, emails, support tickets, reports, feedback, policies. NLP unlocks the intelligence hidden in this text. We build NLP systems ranging from targeted text classifiers and entity extractors to full conversational AI platforms and RAG-powered enterprise search engines. We work with open-source models (Mistral, Llama, Phi) and commercial APIs (OpenAI, Anthropic, Gemini) — always choosing the right tool for the job.
What We Deliver
Conversational AI & Chatbots
Enterprise-grade chatbots with RAG, tool use, multi-turn context, and seamless human handoff.
Document Intelligence
Extract structured data from contracts, invoices, forms, and reports — at scale, in any language.
Sentiment & Opinion Analysis
Real-time analysis of customer reviews, support tickets, social media, and survey responses.
Text Classification & Routing
Automatic categorisation and routing of documents, emails, and tickets to the right team or workflow.
Named Entity Recognition
Custom NER models that identify domain-specific entities — products, people, locations, dates, clauses.
LLM Integration & Fine-Tuning
Integrating foundation models into your products via API or fine-tuning open-weight models on your data.
Our Process
Requirements & Data Audit
We map out your NLP use cases, assess available labelled data, and define the accuracy and latency requirements.
Data Annotation
We set up annotation pipelines and workflows to create high-quality training data for supervised tasks.
Model Selection & Training
We select the right base model and fine-tuning approach — full fine-tune, LoRA/QLoRA, or prompt engineering with few-shot examples.
Evaluation
Rigorous evaluation on held-out test sets and, for generative tasks, LLM-as-judge automated evaluation alongside human review.
Integration & Deployment
Production deployment with REST API, streaming support, and integration with your application layer.
Continuous Improvement
Feedback loops that capture model failures in production and feed them back into retraining cycles.
Real-World Applications
Contract review AI that extracts key clauses, flags risks, and summarises 50-page agreements in under 30 seconds.
AI support agent that resolves 65% of customer queries without human intervention, across 12 languages.
Claims document processor that classifies, extracts data from, and routes 10,000+ claims documents per day.
Resume screening system that shortlists candidates from thousands of applications in minutes with explainable scoring.
Technologies We Use
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